Valentina · Privacy policy

Your privacy matters.

Valentina - Your Perfect Match is an iPhone app by HeyLabs (Vaibhav Singh), called “we” and “us” below. This policy explains how Valentina collects, uses and protects your information when you use it.

Information we collect

We collect information you give us directly, for example when you create an account or profile, use the AI chat, contact us for support, or subscribe to premium services:

• Personal information: name, email address and other contact details.
• Usage data: how you interact with the app.
• Device information: device type, operating system and unique device identifiers.
• Chat data: your messages and conversations with the AI.

How we use it

• To provide, maintain and improve the app.
• To process transactions and send related information.
• To send technical notices, updates and support messages.
• To respond to your comments and questions.
• To personalise your conversations.
• To monitor and analyse usage patterns and trends.

Sharing and disclosure

We do not sell, trade or otherwise transfer your personal information to third parties without your consent, except:

• Service providers: trusted third parties who help us run the app.
• Legal requirements: if the law requires it, or to protect our rights.
• Business transfers: in connection with a merger, sale or acquisition.

Security

We use appropriate measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. No method of transmission over the internet is completely secure.

Retention

We keep your personal information for as long as needed to provide the app and for the purposes in this policy, unless the law requires a longer period.

Your rights and choices

• Access and update your personal information.
• Delete your account and its data.
• Opt out of certain communications.
• Ask for a copy of your data.
• Withdraw consent for data processing.

Cookies and similar technologies

We use cookies and similar technologies to improve your experience, analyse usage and personalise content. You can control cookies through your browser settings.

Third-party services

The app may link to third-party websites or services. We are not responsible for their privacy practices; please read their policies.

Children

Valentina is rated 17+ and is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has given us personal information, contact us.

International transfers

Your information may be transferred to and processed in countries other than your own. We keep appropriate safeguards in place to protect it in line with this policy.

Changes

If this policy changes, this page will be updated, along with the date below. Last updated: 15 September 2024.

Contact

Questions: email us at sony.code404@gmail.com. The rules for using the app are in the terms and conditions.